About Country Consulting

Country Consulting is based close to the CBD of Brisbane. We are a small dynamic team that is deemed as highly professional and employ like-minded staff to maintain our reputation, We are client-focused, work with a range of different clients, and are consistently adapting new technology.

  • We hire staff, and partner with clients based on the following key values:
  • Balanced, Polite, Firm & Empathetic personality
  • Going Above & Beyond
  • We Can, not We Can’t!
  • Solutions Orientated, Think outside the box
  • What’s on Offer
  • Full-Time role in a stable business

Your professional development will be encouraged and supported with further education/training opportunities provided – We are happy to assist you in gaining industry certifications. 

Positive, relaxed yet professional environment where every individual is valued. 

Current Opportunities

Service Desk Agent

We’re on the hunt for a Service Desk Agent. We like to ensure every single team member has a big impact, experiences a fun yet-driven career. 

You should have at least some experience working on a service desk (MSP or non-MSP) managing incidents and service requests through the ticketing system and being proficient in desktop support.  

Day to day you will respond to clients and resolve end-user issues as: 

  • User account and access management 
  • O365 and Exchange incident response and request fulfillment 
  • End-User Compute preparation and setup 
  • Security incident response 
  • Azure and Active Directory Administration 
  • OneDrive and SharePoint incident response and request fulfillment 
  • Networking troubleshooting 
  • Firewall and remote access management 
  • Laptop/Desktop troubleshooting 
  • WAN/LAN troubleshooting 
  • User login issues 
  • Router troubleshooting 
  • VoIP PBX troubleshooting 
  • WebSite maintenance 
  • End-User service and peripheral troubleshooting 
  • Follow Knowledge Articles to resolve incidents/requests 
  • Onsite support 

What sort of person are we looking for? 

  • Ability to deal with busy, high-pressure situations 
  • Excellent communication skills 
  • Attention to Detail, follow-up on outstanding items 
  • High level of customer service and ability to comply with Service Management processes 
  • Strong knowledge of Network, Internet, Windows 10, Laptop, Desktop’s & basic Wi-FI systems with desktop productivity experience 
  • Good understanding of current technologies 
  • Ability to work independently with minimal supervision 
  • You can log into a server and have managed more than your average active directory account, troubleshooting end-user login issues, ability to reboot, login to 365 tenancies, etc 

Desired Skills / Certifications 

  • Tertiary Qualification (Degree, Tafe, University) 
  • Microsoft Certified (Windows 10, Server) (would be nice) 
  • Experience in an IT support role where troubleshooting is key 
  • Australian Driver license A MUST. (Manual preferred) 
  • Able to write spelling error-free documentation 
  • Creative – ability to design to concept 
  • Logical – ability to solve problems independently 


Apply Now